Policies

Shipping Policy

Please keep in mind that each item is handmade just for you! We don't want to rush anything because we strive to provide you with a quality product! 

If there are any delays, you will be notified immediately.

Processing times and shipping times are not the same.

Processing time is how long it will take me to make and send out the item after you have ordered. 
Shipping time is how long it will take for your item to arrive after I have sent it to the post office.   

Custom Pens and Badge Reels processing time is 7-14 business days.

Our shop offers your choice of USPS First Class and Priority Shipping.  Once a product has left our shop and is in possession of the carrier, we are no longer responsible for delays. 

Return Policy

Due to the nature of the items being handmade and customized, we are unable to accept returns or exchanges. 

Damages and issues
If you have a problem with your order, if it has arrived damaged or an item is missing. Please reach out through the chat feature or email on my website within 24 hours of receiving your items. We will do our best to resolve the issue. 

Returns
Returns are not accepted for products unless defective or damaged. 

Refunds
Refunds can be given if the item has not been processed only within 24 hours of submitting your order.  If the item has been processed or has been shipped, a refund cannot be given. 

Exchanges
We do not accept exchanges.